Firstsource Solutions (FSL), a leading global provider of specialist domain-led Business Process Services and an RP-Sanjiv Goenka Group company, has reported robust financial results for the quarter ended December 31, 2025. Characterized by strong cash generation and the signing of five large deals, the company has subsequently raised its constant currency revenue growth guidance for the full fiscal year 2026 to a range of 14.5%–15.5%.
Financial Performance Highlights
According to the sources, Firstsource achieved significant growth across its key financial metrics during the third quarter:
• Revenue: Reached ₹24,431 million (US$ 274 million), marking a 16.2% year-on-year (YoY) increase.
• EBIT: Reported at ₹2,915 million, representing 11.9% of revenues and a 24.9% increase YoY.
• Adjusted PAT: Profit After Tax, adjusted for one-time impacts such as the new Labour Codes, stood at ₹2,022 million.
• Dividends: Reflecting strong performance, the Board declared an interim dividend of ₹5.5 per share.
For the nine months ended December 31, 2025, revenues reached ₹69,729 million, representing a 19.8% YoY growth.
Strategic Deal Wins and Market Expansion
The sources highlight that Q3FY26 was the fourth straight quarter in which Firstsource signed four or more large deals. The company added nine new logos during the quarter, five of which were considered strategic.
Key business wins included:
• Manufacturing & Fintech: A leading on-demand manufacturing marketplace and a top-tier fintech company, both in the US, selected Firstsource for customer experience and account servicing.
• UK Growth: The company expanded its relationship with a major UK communications and media company and was selected as a global operations partner for a UK-based MVNO.
• Australia & New Zealand: Firstsource secured a large onshore customer experience engagement with an Australian health insurer and a customer support deal with a leading broking aggregator in the region.
Growth was particularly strong in the Banking and Financial Services vertical, which added five new logos, and the Communications, Media & Technology sector, which saw demand fueled by digital-native brands seeking AI-led solutions.
Operational Excellence and Workforce Stability
The company’s employee strength grew to 36,689, with offshore and nearshore hires making up nearly 80% of gross additions in Q3. Notably, the attrition rate improved significantly, declining to 27.4%, a 10-percentage-point improvement over the last eight quarters.
Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource Solutions, attributed these results to “disciplined execution and resilience,” noting the company’s focus on delivering value through innovative, AI-driven solutions.
Global Recognition and Sustainability
Firstsource received several prestigious industry accolades during this period, as detailed in the sources:
• Leader in GenAI: Recognized as a Leader in the NelsonHall NEAT 2025 evaluation for GenAI and Process Automation in Banking, as well as in the ISG Provider Lens 2025 for Generative AI Services.
• ESG Leadership: The company achieved an ESG and CSA score of 87 in the S&P Global Sustainable1 assessment, ranking #1 globally in the Professional Services sector. It also received the Golden Peacock Award for ESG 2025.
• Workplace Excellence: Named among India’s Top 25 Best Workplaces for IT & IT-BPM 2025 and certified as a Great Place To Work in both India and the Philippines for the second year in a row.
Future Outlook
Looking ahead to the remainder of FY26, the company expects an EBIT margin in the 11.5% to 12% band. The revised revenue growth guidance of 14.5%–15.5% includes a 1.5% incremental contribution from the recent acquisitions of Pastdue Credit Solutions and TeleMedik. Using its “UnBPO” approach, the company aims to continue transforming traditional outsourcing into future-focused solutions that drive smarter decisions for global clients.