Twilio Inc. (NYSE:TWLO) Q3 2020 Earnings Conference Call - Final Transcript

Oct 26, 2020 • 05:00 pm ET


Twilio Inc. (NYSE:TWLO) Q3 2020 Earnings Conference Call - Final Transcript


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Jeff Lawson

I could not be prouder of what we've accomplished during these trying times. Our success is a testament to the value proposition that Twilio's platform offers businesses, digital engagement, software agility and cloud scale. Our goal is to build the world's leading customer engagement platform. We're going to achieve this vision by investing in our products, our platform and our people.

The demand and excitement for digital customer engagement was evident during our recent customer and developer conference, SIGNAL, where we had tens of thousands of people register for our first-ever virtual conference. Embracing our builder mentality, SIGNAL was run on Twilio's platform, which our internal team developed in a matter of months, to great success. Throughout SIGNAL, we heard from leading enterprises like Nike, Delta Air Lines and Ernst & Young about how they are using Twilio's platform to create new ways to engage with their customers over digital channels.

And to ensure we continue to meet the needs of our customers, we announced several new products and innovations to help the developers of the world continue to build solutions to solve today's challenges as they execute on their digital transformation initiatives. We know our customers are looking to Twilio Flex to take on the largest and most complex contact center workloads out there. But they want to do that while continuing to use the best of breed solutions they have grown to love, such as their workforce management for their CRM.

We announced the Twilio Flex Ecosystem, enabling customers to access more than 30 validated solutions from partners, including Google, Salesforce, Zendesk and Calabrio, all built to accelerate contact center projects. Usage of Twilio Video has skyrocketed and we want to get video in the hands of as many developers as possible, so we announced a free version of Twilio Video for peer-to-peer use cases called Twilio Video WebRTC Go.

Twilio Frontline is a mobile app that provides a direct messaging-based connection between customer-facing employees and consumers in a way that is safe, secure, private and compliant as non-desk workers far outnumber desk workers. And Frontline can help drive greater sales, higher customer satisfaction and lower costs through more efficient operations. And we announced Twilio Microvisor, a complete device connectivity platform that eliminates the complexity of building for IoT. Microvisor runs on the connected device and creates a secure managed runtime with the intelligence to connect to different types of networks, including WiFi and of course, cellular via the Twilio Super SIM.

We also recently announced our intent to acquire Segment, the leading customer data platform. Segment enables developers and companies to unify customer data from every customer touch point and every system of record, empowering marketing, sales and service leaders with the insights they need to design and build relevant data-driven customer engagement. The combination of Segment and Twilio means that we will be able to help any business make their customer engagement across every channel more personalized, timely and impactful. This is an important step towards