Twilio Inc. (NYSE:TWLO) Q3 2020 Earnings Conference Call - Final Transcript

Oct 26, 2020 • 05:00 pm ET

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Twilio Inc. (NYSE:TWLO) Q3 2020 Earnings Conference Call - Final Transcript

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Q & A
Operator
Operator

[Operator Instructions] And your first question comes from the line of Meta Marshall from Morgan Stanley. Your line is open.

Analyst
Meta Marshall

Great. Thanks. Maybe first question just on SIGNAL. Could you give some color commentary as to what were the most attended sessions or where you kind of saw most customer questions around, and was any of that surprising? And then maybe to Khozema, any bounce back worth noting in key verticals like travel and hospitality? And that's it from me. Thanks.

Executive
Jeff Lawson

This is Jeff. Thank you for the question, Meta. So, I think SIGNAL was a broad-based success across the board in terms of, we had sessions for both the technical tracks [Phonetic] or the developers in the audience as well as for the executives with our Creator Summit. And so I think one of the key things about SIGNAL as we progressed and built on our engagement cloud strategy and started really building that dialog with the technical folks, but also now the executives. And that is increasing our strategic positioning and are allowing us to sell more broadly into organizations and actually unlock much bigger problem domains in some of those companies such as the broad-based question of customer engagement as opposed to the more narrower view of the digital communications workloads. And so that's fantastic.

We're really pleased by the growth of SIGNAL, 10 times the attendance of prior years. Now, obviously, a lot of that's driven by the virtual nature of it, and as well, the participation by leading enterprises. So this year, we had the CEOs of both Nike, Delta Air Lines talking about their digital transformations and the acceleration of those digital transformations have gone on because of COVID. And so, I think those are some of the key highlights of SIGNAL.

And I don't know -- Khozema, you had something you wanted to add?

Executive
Khozema Shipchandler

I think the second part of the question was around travel and hospitality, or the impacted industries. And now that we have seen some traffic in the more heavily impacted industries return but they are still below pre-COVID levels. I would characterize it more as green shoots.

Analyst
Meta Marshall

Great. Thanks guys.

Operator
Operator

Your next question comes from the line of Nikolay Beliov from Bank of America. Your line is open.

Analyst
Nikolay Beliov

Hi. Thanks so much for taking my question. It's a question for George. George, as you build out this comprehensive customer engagement platform, at what point do you start running into Salesforce, Oracle, Adobe, the legacy, if you will, customer engagement vendors. At what point do you guys step back and coexist and complement them? Just -- philosophically, just wondering your thinking around this topic, please. Thank you.

Executive
George Hu

Yeah. I mean, it's a great question. And we are very complementary. I would say that, many of our customers today are customers of these other companies. And we're very complementary. We don't often like see them in a sense that we don't compete with them, because we're coming at a different -- coming