1-800-Flowers.com Inc (NASDAQ:FLWS) Q4 2020 Earnings Conference Call - Final Transcript

Aug 27, 2020 • 08:00 am ET


1-800-Flowers.com Inc (NASDAQ:FLWS) Q4 2020 Earnings Conference Call - Final Transcript


Loading Event

Loading Transcript


Good morning and welcome to 1-800-FLOWERS.COM, Inc. Fiscal Year 2020 Fourth Quarter and Full Year Results Conference Call. [Operator Instructions]

I would now like to turn the conference over to Joe Pititto, Senior Vice President, Investor Relations and Corporate Communications. Please go ahead.

Joseph D. Pititto

Thank you. Good morning and thank you all for joining us today to discuss the 1-800-FLOWERS.COM, Inc.'s financial results for our fiscal 2020 fourth quarter and full year. For those of you who have not received a copy of our press release issued earlier this morning, the release can be accessed at the Investor Relations section of our corporate website at 1800flowersinc.com

On our call today will begin with brief formal remarks and then we'll open the call to your questions. Presenting today will be Chris McCann, CEO; and Bill Shea, CFO.

Before we begin, I need to remind everyone that some of the statements we will make today may be forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements involve risks and uncertainties that could cause actual results to differ materially from those expressed or implied in the applicable statements. For a detailed description of these risks and uncertainties, please refer to our press release issued this morning as well as our SEC filings, including the Company's annual report on Form 10-K and quarterly reports on Form 10-Q.

In addition, this morning we will discuss certain supplementary financial measures that were not prepared in accordance with generally accepted accounting principles. Reconciliations of these non-GAAP financial measures to the most directly comparable GAAP measures can be found in the tables accompanying the Company's press release issued this morning. The Company expressly disclaims any intent or obligation to update any of the forward-looking statements made in today's call, any recordings of today's call, press release issued earlier today or any of its SEC filings, except as maybe otherwise stated by the company. I'll now turn the call over to Chris McCann.

Christopher G. McCann

Good morning, everyone. Thank you all for joining us this morning. I'd like to begin by acknowledging all of our associates across the company for their dedication and hard work in helping our customers to stay connected and express themselves, despite the unprecedented challenges brought on by the COVID-19 pandemic.

I am grateful and proud. Our record revenue and profit growth both the fourth quarter and the full year is a testament to their efforts and demonstrate the effective execution of our strategy to engage with our customers and drive sustainable long-term growth.

As we noted in our call at the end of April, through the first three quarters of the year, before the impact of the pandemic, we achieved solid top and bottom line growth as well as strong growth in our customer files. This reflects our ability to leverage our business platform, including our all-star family of brands, our focus on innovation and technology and product development, our digital marketing experience and expertise and our dedication to providing a truly