, inc. (NYSE:CRM) Q2 2021 Earnings Conference Call - Final Transcript

Aug 25, 2020 • 05:00 pm ET

Previous, inc. (NYSE:CRM) Q2 2021 Earnings Conference Call - Final Transcript


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Welcome to Salesforce Fiscal 2021 Second Quarter Results Conference Call. My name is Josh, and I will be your operator today. [Operator Instructions]

I would now like to hand the conference over to your speaker, Mr. Evan Goldstein, Senior Vice President of Investor Relations. Sir, you may begin.

Evan Goldstein

Thanks, Josh. Hello everyone, and thanks for joining us for our fiscal '21 second quarter results conference call. I'm Evan Goldstein, Senior Vice President of Investor Relations. Our results press release, SEC filings and a replay of today's call can be found on our IR website at With me on the call today is Marc Benioff, Chair and CEO; Mark Hawkins, President and CFO; Bret Taylor, President and COO; Gavin Patterson, President and Chief Revenue Officer; and Amy Weaver, President and Chief Legal Officer.

As a reminder, our commentary today will primarily be in non-GAAP terms. Reconciliations between our GAAP and non-GAAP results and guidance can be found in our earnings press release. Some of our comments today may contain forward-looking statements that are subject to risks, uncertainties and assumptions. In particular, our expectations around the impact of the COVID-19 pandemic on our business, results of operations and financial condition and that of our customers and partners are uncertain and subject to change. Should any of these materialize or should our assumptions prove to be incorrect, actual company results could differ materially from these forward-looking statements. A description of these risks, uncertainties and assumptions and other factors that can affect our financial results is included in our SEC filings, including our most recent report on Form 10-K.

With that, let me hand the call over to Marc.

Marc Benioff

Okay. Thanks so much, Evan, and we're thrilled to be on the call with you today. And this has been such a challenging time. Our hearts [Indecipherable] broken. We heard so many stories of pain and distress across the world. And for us, this really -- this moment is actually quite humbling, quite bittersweet. It reminds us that at Salesforce business is the greatest platform for change. That we're really here to be a great example of stakeholder capitalism, to really show how we're able to deliver a phenomenal return for our shareholders as well as for our stakeholders. And in many ways, this quarter really is a victory for stakeholder capitalism. It's been not only about our core values, but also about our core products. It's about showing how our Customer 360 has been a platform for change for so many of our customers, and I'm going to talk about that briefly before I turn it over to Mark. But also our company has been a platform for change to the communities who have needed us most. And I'm thrilled to deliver such a great return to our shareholders and also to our stakeholders.

Certainly, when we look at this quarter with more than $5.15 billion in revenue and our highest operating margin ever over 20% or when we look at simple aspects of