Sun Life Financial Inc. (NYSE:SLF) Q2 2020 Earnings Conference Call - Final Transcript

Aug 07, 2020 • 08:00 am ET


Sun Life Financial Inc. (NYSE:SLF) Q2 2020 Earnings Conference Call - Final Transcript


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Good morning, ladies and gentlemen. My name is Dekitria, and I will be your conference operator today. At this time, I would like to welcome everyone to the Sun Life Financial Q2 2020 Financial Results Conference Call. [Operator Instructions]

The host of the call is Leigh Chalmers, Senior Vice President, Head of Investor Relations and Capital Management. Please go ahead, Ms. Chalmers.

Leigh Chalmers

Thank you, Dekitria, and good morning, everyone. Welcome to Sun Life Financial's earnings conference call for the second quarter of 2020. Our earnings release and the slides for today's call are available on the Investor Relations section of our website at We will begin today's presentation with an overview of our second quarter results by Dean Connor, President and Chief Executive Officer of Sun Life Financial. Following Dean's remarks, Kevin Strain, Executive Vice President and Chief Financial Officer, will present the financial results for the quarter.

After the prepared remarks, we will move to the question-and-answer portion of the call. Other members of management will also be available to answer your questions on today's call. Turning to slide two. I draw your attention to the cautionary language regarding the use of forward-looking statements and non-IFRS financial measures, which form part of today's remarks. As noted in the slides, forward-looking statements may be rendered inaccurate by subsequent events.

And with that, I'll now turn things over to Dean.

Dean A. Connor

Thanks, Leigh, and good morning, everyone. As communities around the world continue to grapple with the health and economic impacts of COVID-19, our thoughts go out to the many people whose lives continue to be affected. In the midst of that, Sun Life is continuing to help our clients, employees, advisers and communities navigate their way through these times. And that sense of shared purpose is stronger than ever. This quarter, we've also had many important conversations across Sun Life about underrepresented communities, including blacks, indigenous and people of color.

We know that building diverse teams, creating an inclusive environment free of racial discrimination and providing a sense of belonging are all keys to our success. And we have committed to an action plan. It will take time, but I have high confidence in the ability of people at Sun Life to make this happen. Turning to slide four. During this past quarter, we continued on our relentless journey of putting clients at the center of everything we do. In Asia, we further advanced our digital capabilities, rolling out new virtual sales experiences in Hong Kong, Indonesia, India and the Philippines. Clients don't have to leave their homes in order to connect with their Sun Life advisor.

Instead, they can transact safely from application submission to digital signing without using paper or meeting face-to-face. At this year's Asia Trusted Life Agents & Advisers Awards, I'm really pleased to report that we won three awards, all won by our team in Hong Kong, including Insurance Company of the Year. During the quarter, we received an insurance license from the Monetary Authority of