Exlservice Holdings, Inc. (NASDAQ:EXLS) Q2 2020 Earnings Conference Call - Final Transcript

Aug 06, 2020 • 10:00 am ET


Exlservice Holdings, Inc. (NASDAQ:EXLS) Q2 2020 Earnings Conference Call - Final Transcript


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Good morning, ladies and gentlemen. Thank you for standing by, and welcome to the Q2 2020 ExlService Holdings I&C Earnings Conference Call. [Operator Instructions] [Operator Instructions]

I would now like to turn the conference over to your speaker today, Mr. Steven Barlow. Please go ahead, sir.

Steven N. Barlow

Thank you, Andy. Hello, and thanks to everyone for joining EXL's Second Quarter 2020 Financial Results Conference Call. I'm Steve Barlow, EXL's Vice President of Investor Relations. With me today by telephone are Rohit Kapoor, our Vice Chairman and Chief Executive Officer; and Maurizio Nicolelli, our Chief Financial Officer. We hope you've had an opportunity to review our Q2 2020 earnings release we issued this morning. We've also updated our investor fact sheet in the Investor Relations section of EXL's website.

As you know, some of the matters we'll discuss in this call are forward-looking. Please keep in mind that these forward-looking statements are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Such risks and uncertainties include, but are not limited to, general economic conditions, those factors set forth in today's press release, discussed in the company's periodic reports and other documents filed with the Securities and Exchange Commission from time to time.

EXL assumes no obligation to update the information presented on this conference call. During our call today, we may reference certain non-GAAP financial measures, which we believe provide useful information for investors. Reconciliation of these measures to GAAP can be found in our press release as well as the investor fact sheet.

Now I'll turn the call over to Rohit Kapoor, EXL's Chief Executive Officer. Rohit?

Rohit Kapoor

Thank you, Steve. Good morning, everyone. Welcome to our Q2 2020 earnings call. I hope you and your families are all safe and healthy. As each day brings headlines about the economic recovery, a resurgence of COVID-19 cases and concerns about what comes next. I am reminded of the lessons we learned during the early days of the pandemic. We need to stay agile, embrace uncertainty and keep focused on the things that matter. This is no small task in this environment, but we are progressing, thanks to the efforts and the innovation of our people and close partnerships with our clients. Today, a vast majority of our employees are working from the safety of their homes.

Over 95% of our client demand is currently being fulfilled through work-from-anywhere business models. We are slowly reopening offices throughout parts of India, Europe and the Philippines, as stay-at-home orders are relaxed and conditions in those countries allow us to operate with enhanced safety protocols. We have taken a methodical and thoughtful approach aligned with local guidelines on social distancing, sanitization and other safety measures. At the same time, we continue to improve our work-from-anywhere capabilities to enable the flexibility to switch between the two models seamlessly and provide uninterrupted service delivery for our clients.

In fact, we have seen tremendous appreciation from