Atmos Energy Corporation (NYSE:ATO) Q3 2020 Earnings Conference Call - Final Transcript
Aug 06, 2020 • 10:00 am ET
Hello, and welcome to the Atmos Energy Third Quarter 2020 Earnings Conference Call. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to turn the call over to Dan Meziere, Vice President, Investor Relations and Treasurer. Please go ahead Dan.
Daniel M. Meziere
Thank you, Kevin. Good morning, everyone, and thank you for joining us today. With me this morning are Kevin Akers, President, Chief Executive Officer; and Chris Forsythe, Senior Vice President and Chief Financial Officer. Our earnings release and conference call slide presentation which we were referencing our prepared remarks are available at atmosenergy.com under the Investor Relations tab. Today's presentation also includes references to non-GAAP financial measures. You should refer to the information contained in the slide, accompanying today's presentation for a definitional information and reconciliations of non-GAAP measures to the closest GAAP financial measures. As we review these financial results and discuss future expectations, please keep in mind that some of our discussion might contain forward-looking statements within the meaning of the Securities Act and the Securities Exchange Act. Our forward-looking statements and projections could differ materially from actual results. The factors that could cause such material differences are outlined on slide 32 and are more fully described in our SEC filings.
With that, I will now turn the call over to Kevin. Kevin?
Thank you, Dan, and good morning, everyone. We appreciate you joining us today and your interest in Atmos Energy. I hope you and your families are safe and healthy as we continue to navigate our way through this challenge together. The safety of our employees, our customers and the safety of our communities remain our focus as we continue to deliver safe and reliable natural gas service. Today, over 95% of our employees continue to work remotely as we are doing our part to reduce the spread of the virus by following the CDC guidelines as well as following our safety protocols such as hand-washing, practicing social distancing and wearing face coverings.
As I've said before, we were early to transition to remote work and we will be very intentional about returning to our offices. We continue listening closely to the health experts and following the data as we go about our daily operations. As I shared last quarter, through the outstanding work of our risk management and compliance committee, our senior leadership team and all 4,800 Atmos Energy employees, we were well-prepared to transition every facet of our business to a remote work environment in mid-March. That level of preparation and agility served us well as we continued executing at the highest levels during the third fiscal quarter.
For example, our customer service agents and service technicians continued providing exceptional customer service as indicated by our customers' rating their satisfaction with our agents and technicians at 98%. Our strategic focus on digital build delivery and payment options is yielding benefits as the percentage of electronic bills issued as of the end of the third quarter increased to 45% and