ServiceSource International, Inc. (NASDAQ:SREV) Q2 2020 Earnings Conference Call - Final Transcript

Jul 30, 2020 • 09:30 am ET


ServiceSource International, Inc. (NASDAQ:SREV) Q2 2020 Earnings Conference Call - Final Transcript


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Ladies and gentlemen, thank you for standing by, and welcome to ServiceSource's Second Quarter Earnings Conference Call. [Operator Instructions] After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions]

I would now like to turn the conference over to your host, Mr. Chad Lyne, Head of Investor Relations. Sir, you may begin.

Chad Lyne

Thank you, operator and good day, everyone. Thank you for joining us, and welcome to ServiceSource's second quarter earnings call to discuss our results for the quarter ended June 30, 2020. On the call today are Gary Moore, ServiceSource's Chairman and CEO; and Rich Walker, our CFO. As a reminder, our SEC filings and the earnings release we issued yesterday after market close are available on our website at In addition, we have posted earnings slides to accompany our comments today. Shortly after this call, we will post an audio replay of this call and a copy of our prepared remarks to our website.

Before we begin, I would like to remind you that during the call, we will make projections or forward-looking statements that involve risks related to future events. All statements made during the call reflect our views as of today, July 30, 2020, and are based upon the information currently available to us. All projections and forward-looking statements should be considered in conjunction with the cautionary statements in the earnings press release and the risk factors included in our SEC filings, including our report on Form 10-Q.

These documents contain and identify important factors that could cause actual events and results to materially differ from those contained in our projections and forward-looking statements, and we disclaim any duty to revise or update any forward-looking statements. In addition, during the call, we will also be discussing certain non-GAAP financial measures, which we believe provide additional information to enhance the understanding of how management assesses the operating performance of the business. The reconciliation of the GAAP and non-GAAP measures can be found in the earnings release that accompany this call.

And with that, I will turn the call over to Gary.

Rich Walker

Thank you, Chad and welcome, everyone to our earnings conference call for the second quarter of 2020. Before we jump in, I want to address the organizational change that we announced last night. Debbie Dunnam, who has served as our COO since late 2018, will be leaving the company in Q3 to take on a new assignment. I've had the good fortune of working with Debbie for many years, first, during my time at Cisco and subsequently, since I helped recruit her to ServiceSource.

During her time here, she built and mentored a strong leadership team with a deep bench of tenured and experienced professionals that have strengthened many facets of our operating model. Key members of this team will continue in their roles on my executive leadership team and will assume expanded scope and responsibility as we work to continue the important progress we are making as an organization. On behalf of the