AudioCodes Ltd. (NASDAQ:AUDC) Q2 2020 Earnings Conference Call - Final Transcript
Jul 28, 2020 • 08:30 am ET
Thank you. [Operator Instructions] Thank you. And our first question comes from the line of Tal Liani with Bank of America. Please proceed with your questions.
Hey, guys. Thank you very much for the comprehensive overview of the quarter. I want to ask you -- I want to go back to basics and understand, first of all, within Microsoft. What's the current use of voice in unified communication, and what are the efforts done? What's the outlook for increased use of voice, because I understand that it's about unified communication and about Microsoft meetings, but it's more about the use of voice within the platform? So that's number one? And number two, can you talk about your efforts with other players other than Microsoft meetings, and what can you do for other players? Thanks.
Okay. Yeah. I'm sorry. I was in mute. Thank you, Tal. Thank you. Regarding voice, voice is definitely probably one of the most important ingredients in unified communications. Put it side with chats [Technical Issues] if you run statistics, statistics says that voice is the most preferred medium of communication. Now, Teams provide the voice capability for on-net internally. There's no need for voices -- for voice services outside it. But, once you want to get a dial tone, once you want to talk with third-party organization, you want to dial them or get a call, you need to add voice services. That is on the connectivity side, very simple functionality, sometimes very complex in terms of implementation, but essential to having a full, comprehensive, unified communication solution.
However, now think about the new world that's emerging, and that's the world that knows to process the content, knows to take voice content and produce results from it. So if we were talking about virtual agents, then if you want to save costs, if you want to provide a service substantially faster than waiting on the line for an agent, you have today a technology that takes the voice part of that and basically can apply speech-to-text, natural language understanding, machine learning, few more technologies that will now take advantage of the content itself. So, connectivity is key for connect to other organization. Content processing is key. So voice is primarily a key technology within every communication solution, and that's the approach we take.
Regarding your question as to working with that organization, we definitely try to do that. We have partners. I can name a few working for many years now with companies like 8x8 and RingCentral and Vonage. We announced certification for Zoom. We have growing opportunities with Zoom in 2020. We have announced partnership with AWS Chime. So all-in-all, we're very active. We work with some legacy names like Alcatel. And we work also with companies in the contact center market. We work with Genesys and two more of the leading companies in the contact center market. So all-in-all, we have a broad play, and we try to work with more parties, but at