StarTek, Inc. (NYSE:SRT) Q4 2019 Earnings Conference Call - Final Transcript

Mar 12, 2020 • 05:00 pm ET


StarTek, Inc. (NYSE:SRT) Q4 2019 Earnings Conference Call - Final Transcript


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Good afternoon, everyone, and thank you for participating in today's conference call to discuss StarTek's financial results for the quarter ended December 31, 2019. Joining us today are StarTek's Chairman and CEO, Aparup Sengupta; the company's CFO, Ramesh Kamath; and the company's Global COO, Rajiv Ahuja. Following their remarks, we'll open the call for your questions.

Before we continue, we would like to remind all participants that the discussion today may contain certain statements, which are forward-looking in nature pursuant to the safe harbor provisions of the federal securities laws. These statements are based on information currently available to us and are subject to various risks and uncertainties that could cause actual results to differ materially. StarTek advises all those listening to this call to review the latest 10-Q and 10-K posted on its website for a summary of these risks and uncertainties. StarTek does not undertake the responsibility to update any forward-looking statements. Further, the discussion today may include some non-GAAP measures. In accordance with Regulation G, the company has reconciled these amounts back to the closest GAAP-based measurement. The reconciliations can be found in the earnings release on the Investors section of their website.

I would like to remind everyone that a webcast replay of today's call will be available via the Investors section of the company's website at

Now I would like to turn the call over to StarTek's Chairman and CEO, Aparup Sengupta. Sir, please proceed.

Aparup Sengupta

Thank you very much, Gigi. Good afternoon, everyone, and thank you all for joining. Our exceptional fourth quarter results reflect the strength of our now fully integrated company. Since our combination with Aegis, we have driven consistent improvements to our business quarter-after-quarter, especially in the second half of 2019 as we made key additions to our leadership team. 2019 was our first full year as a consolidated company, and we are proud of the work that we have done to drive synergies and become an industry leader in the global customer experience management space.

During the fourth quarter, we focused on better leveraging our global presence through improved operating efficiencies and implementing new quality control procedures across all of our geographies. Since Rajiv Ahuja joined our team as Global COO last summer, we have been optimizing our service capabilities throughout every region we serve. In fact, during the quarter, we established a centralized virtual command center that monitors our customer service activity around the world 24/7. This capability ensures that all of our customers receive the same high-quality experience no matter of time, day, night or location. Rajiv's leadership already is driving material improvements in our business, and you will hear from him later on the call for more details on what he and his team have been up to. To further optimize our customers' experience, we have been working to expand our service offerings to include higher-margin digital solutions. Using insights from analytics and artificial intelligence, our digital capabilities will center on predicting and managing customer experience. We want