Marchex, Inc. (NASDAQ:MCHX) Q3 2019 Earnings Conference Call - Final Transcript

Nov 06, 2019 • 05:00 pm ET


Marchex, Inc. (NASDAQ:MCHX) Q3 2019 Earnings Conference Call - Final Transcript


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Ladies and gentlemen, thanks for standing by and welcome to the Marchex Third Quarter Conference Call. [Operator Instructions]

I would now like to hand the conference over to Mr. Trevor Caldwell. Please go ahead.

Trevor Caldwell

Thank you. Good afternoon, everyone, and welcome to Marchex's Business Update and Third Quarter 2019 Conference Call. Joining us today are Michael Arends and Russell Horowitz.

Before we get started, I'd like to take this opportunity to remind you that our remarks today will include forward-looking statements, including references to our financial and operating performance and actual results may differ materially from those contemplated by these forward-looking statements. Risks and uncertainties that could cause these results to differ materially are set forth in today's earnings press release and in our most recent annual and quarterly report filed with the SEC. Any forward-looking statements that we make on this call are based on assumptions as of today, and we take no obligation to update these statements for subsequent events.

During this call, we will present both GAAP and non-GAAP financial measures, reconciliation of GAAP to non-GAAP measures is included in today's earnings press release, the earnings press release is available on the Investor Relations section of our website.

At this time, I would like to turn the call to Mike Arends.

Michael A. Arends

Thank you, Trevor. Good afternoon and thank you everyone for joining us today. Today, we will update you on our progress in the third quarter and how Marchex is rapidly evolving to meet the growing needs of our customers, who are just beginning to understand the power of unlocking consumer intent with AI driven technologies. Our innovations, some of which we just recently launched our key to accelerating our customer sales process and driving more revenue. They're also driving the evolution of Marchex from a leading call analytics company to a leading conversational analytics and solutions company.

The insights we've delivered for years through our call analytics and speech technology platforms have us uniquely positioned to attack a wider array of critical problems for our customers through AI and automated solutions. These problems go well beyond measuring media performance. We are seeing our customers implement our sweetest solutions across the broadening scope of their customer conversations and interactions from inbound calls to outbound calls to text messaging and beyond.

This year we achieved a series of important milestones. We launched a new AI-based platform that was the focus of significant investment over the last 18 months. It reflects our growing scale and gives us the ability to provide real-time insights that we are using to develop new AI-driven signals which are fuel for our future product roadmap.

In August, we announced a new suite of predictive AI models featuring 230 initial signals that bring powerful conversational insights for businesses then engaged with customers over the phone and via text. This is a significant step toward unlocking the power of more than 1 billion minutes of conversational data and cracking the code of consumer intent.

We recently announced