GoDaddy Inc. (NYSE:GDDY) Q3 2019 Earnings Conference Call Transcript

Nov 06, 2019 • 05:00 pm ET

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GoDaddy Inc. (NYSE:GDDY) Q3 2019 Earnings Conference Call Transcript

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Executive
Amanpal S. Bhutani

customers, as they juggle between their business venture and everything else in life. What we do, everything we do is to make her and millions like her successful.

Sharelle has been with GoDaddy for five years. She has two websites, spends about $200 a year, and wants to be doing a lot more with us. Our biggest goal is finding more customers. But even for an influencer, marketing is not straightforward. Sharelle is not alone. Everyday entrepreneurs have a fundamental need to amplify and grow their businesses, but we know that finding and engaging customers has gotten more complicated, as consumers want to engage across an increasingly fragmented landscape.

Technology has created this complexity, but paired with humanity, technology can also solve it with simplicity. And that's the GoDaddy passion and opportunity, to simplify the world for our customers. And for the millions like Sharelle, there is a real lack of options. We hear repeatedly that it doesn't feel like anyone is supporting their unique needs. And they are right. Our customers have real commercial needs, but cannot embrace tools designed for the enterprise. This is where our scale gives them a huge advantage.

Servicing the everyday entrepreneur is hard, but with scale, we have turned difficulty into success. We are the world leader in online presence. We have the world's largest paid website ecosystem. We run over a quarter of the world's domains, and we are a massive provider of online communications through our branded email offerings. We also have a deep understanding of our customers. Thanks to the nearly 2 million conversations we have each month, and the insights we have on the web presence of tens of millions of micro businesses.

The sheer scale of our business, customer interactions, and data gives us the ability to iterate rapidly a huge resource to apply to our evolution. And importantly, GoDaddy has already demonstrated its ability to extend what we do for our customers. With robust products like Managed WordPress and Websites + Marketing, which now has over 1 million paid subscriptions after just a couple of years in market.

GoDaddy is making fast progress on our shift from an infrastructure-focused company to a customer-led software company. This is a rare transition, given the real challenge of simultaneously shifting both product and brand. GoDaddy's success here is an extraordinary point of affirmation that we do have that capability and we can continue to extend how we serve our customers' needs, growing ARPU over time. All in, we're looking at a time in the hundreds of billions, which will keep us busy for years to come. The way we win these opportunities for both our customers and for you, our shareholders is by being laser-focused on GoDaddy's three biggest competitive advantages.

Our ethos of guidance, seamlessly intuitive experiences, and activating our community. Let me touch on each as they relate to our operating and strategic priorities we're aligning around as a company. First, there is guidance, which is deeply embedded