Twilio Inc. (NYSE:TWLO) Q3 2019 Earnings Conference Call Transcript

Oct 30, 2019 • 05:00 pm ET

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Twilio Inc. (NYSE:TWLO) Q3 2019 Earnings Conference Call Transcript

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Presentation
Operator
Operator

Good afternoon, and welcome to the Twilio's Q3 2019 Earnings Conference Call. My name is Faciny, and I will be your operator for today's call. [Operator Instructions] Later, we will conduct a question-and-answer session.

I will now turn the call over to Andrew Zilli, Vice President of Investor Relations. Mr. Zilli, you may begin.

Executive
Andrew Zilli

Thanks. Good afternoon everyone, and thank you for joining us for our third quarter of fiscal 2019 earnings conference call. Our results press release, SEC filings and a replay of today's call can be found on our IR website at investors.twilio.com. Joining me today are Jeff Lawson, Co-Founder and CEO; George Hu, COO; and Khozema Shipchandler, CFO.

As a reminder, some of our commentary today will be in non-GAAP terms, reconciliations between our GAAP and non-GAAP results and guidance can be found in our earnings press release. Additionally, some of our discussion and responses may contain forward-looking statements, which are subject to risks uncertainties and assumptions. Should any of these materialize or should our assumptions prove to be incorrect, actual company results could differ materially from these forward-looking statements. A description of these risks, uncertainties and assumptions and other factors that could affect our financial results are included in our SEC filings, including our most recent report on Form 10-Q and our remarks during today's discussion, should be considered to incorporate this information by reference.

Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made. We undertake no obligation to update any forward-looking statements made during this call to reflect events or circumstances after today, or to reflect new information, or the occurrence of unanticipated events, except as required by law.

With that, I'll hand it over to you, Jeff.

Executive
Jeff Lawson

Thanks, Zilli, and welcome everyone to this quarter's earnings call. Before I begin, I'd like to take a moment to recognize and thank the nearly 5,000 brave firefighters and other first responders doing their best to keep the fires and Sonoma County protecting the lives homes and livelihoods of our neighbors in the north in absolutely horrifying conditions. Thank you.

Now on to our call. Our third quarter results were strong with total revenue growing 75% tremendous growth at this scale that reinforces our view that we are still in the early days of this market opportunity. And while we have a leader in the category, today, we have much bigger aspirations. We are investing across the business in new products, new regions and much more to position us for long-term success, to take advantage of this fast-growing market. We're very confident that the demand environment for our customer engagement platform and the inputs to our business are strong, and recognize the base revenue came in slightly below our guidance and Khozema will go into more detail on that, but that doesn't change our perspective that we've only scratched the surface and are excited about a lies ahead.

We continue to help companies we imagine their customer engagement as every company