Medallia Inc (NYSE:MDLA) Q2 2020 Earnings Conference Call - Final Transcript

Sep 05, 2019 • 01:30 pm ET


Medallia Inc (NYSE:MDLA) Q2 2020 Earnings Conference Call - Final Transcript


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Leslie Stretch

adoption of our platform. The Medallia experience cloud today has over 4 million users worldwide. This platform captures, normalizes over 4.9 billion experiences annually, and has performed 8 trillion calculations in a single day, to drive business decisions.

Our products have high adoption and are used extensively from the front-line to the C-suite, enabling users to improve experiences in lifetime. Over half of our customers have more than 1,000 employees using our platform, which we believe is a significantly higher reduction level, than any other experienced management solution available on the market. Significantly, approximately 80% of our customers use our platform across multiple lines of businesses and channels. Perhaps even more importantly, organizations use our platform daily to drive their businesses, with 50% of our mobile monthly active users using our mobile applications on a daily basis. We've said many times that the world is moving beyond survey. Further evidence is the rapid increase of mobile messaging, enabled by our conversations products.

For example, during the quarter organizations used our conversations product to contact nearly 20 million end user customers, engaging an over 60 million mobile messages, three times the volume of messages in the prior quarter.

Let me talk a little bit about our total addressable market and some of our new customers. In terms of our total addressable market, based on industry data and an analysis of sales to our existing customers, we estimate the term [Phonetic] to be over 60 billion. As of July 31, 2019, we had 613 customers, up from 565 as of the prior quarter. Our customers are the leading global brands, including 33 of the Fortune Global 100. We believe this represents only a fraction of our total potential addressable customer base, however. In fiscal Q2, given expansion wins, spun verticals and geographies. Q2 contracts included Anaplan, Atrium Health, Boston Pizza, Janus Henderson, Kelly Services, Samsung, Sonos, State Farm and Telefonica. I call these out, as these were just some of our six to seven-figure deals in the quarter.

Let me talk a little bit about our pipeline. This past June, we held our Annual Customer Experience conference, our largest ever event with customer and partner attendance up 50% over last year. We have great customer speakers, business leaders from all over the world attended and we identified over 300 up-sell opportunities and a 26 total sponsors versus nine of the previous year. Our pipeline is benefiting accordingly and will support our growth goals.

Looking forward to Q3, we will be present Workday Rising and we'll host our own city tours in the 11 locations around the world, including San Francisco, New York, Mexico City, Paris, Munich and Milan. In addition, we will have a large presence at Dreamforce during our fiscal Q4 in November. I want to now spend a little bit of time talking about how we grow for this first earnings call, to help you with a color on the business. We intend to capitalize on our large and growing