Medallia Inc (NYSE:MDLA) Q2 2020 Earnings Conference Call - Final Transcript

Sep 05, 2019 • 01:30 pm ET


Medallia Inc (NYSE:MDLA) Q2 2020 Earnings Conference Call - Final Transcript


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Good afternoon, and welcome to Medallia's Second Quarter of Fiscal 2020 Earnings Conference Call. Joining us today for today's call are Medallia's CEO, Leslie Stretch; and CFO, Roxanne Oulman. [Operator Instructions] After the speakers' remarks, there will be a question-and-answer session. [Operator Instructions]

With that, I would like to turn the call over to Roxanne Oulman for introductory remarks. Roxanne?

Roxanne Oulman

Thank you, Chris. Welcome to Medallia's second quarter fiscal 2020 earnings conference call. We issued our earnings release, a short time ago and furnished the related Form 8-K to the SEC. To access the press release, please see the Investor Relations section of our website.

With me on the call today is Leslie Stretch, President and CEO of Medallia. The primary purpose of today's call is to discuss our second quarter fiscal 2020 financial results. Before we begin, please remember during the course of this call, we will make forward-looking statements about the operations and future results of Medallia, that may vary and involve many assumptions, risks and uncertainties. In any of these risks or uncertainties develop or any of these assumptions prove incorrect, actual results could differ materially from those expressed or implied by our forward-looking statements.

For a discussion of our risk factors associated with the forward-looking statements, please refer to the text in the Company's press release issued today and to our periodic reports filed with the Securities and Exchange Commission including our prospectus, dated July 18, 2019. We disclaim any obligation to update any forward-looking statements.

On today's call, we will refer to both GAAP and non-GAAP financial measures. The non-revenue financial figures discussed are non-GAAP, unless stated that the measure is a GAAP number. Please refer to today's press release for the reconciliation of GAAP to non-GAAP financial performance and additional disclosures regarding these measures. Additionally, in conjunction with the release of our earnings report, we have posted on our website at, under the Investor Relations section, additional charts that will identify trended metrics, performance that we believe will aid in understanding and evaluating our performance over time.

Now, I will turn the call over to Leslie.

Leslie Stretch

Thanks, Roxanne. Good afternoon and welcome to the first Medallia earnings call. Before I begin my prepared remarks, I would like to thank all of our employees, our customers, our partners and our investors for the hard work and dedication in helping us reach the important milestone of becoming a public company.

I believe that as a New York Stock Exchange listed company, we've already seen increased awareness and interest in customer experience generally and specifically and what Medallia can do to help improve businesses of all sizes. I was very pleased with our performance in Q2, accelerating year-over-year revenue growth of a higher base and signing new [Indecipherable] customers.

Roxanne will discuss the details of the quarter's financial performance in a few moments. But first, for those of you new to the Medallia's story, I'd like to give a quick recap of our business, our platform and