Vera Bradley, Inc. (NASDAQ:VRA) Q2 2020 Earnings Conference Call - Final Transcript

Sep 04, 2019 • 09:30 am ET


Vera Bradley, Inc. (NASDAQ:VRA) Q2 2020 Earnings Conference Call - Final Transcript


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Robert Wallstrom

stores. The move and expansion of Sevierville, Tennessee was complete in July. The Larger Destin, Florida store opened in August and the Branson, Missouri location -- relocation to a larger space will be complete in October. At the end of the quarter, we had 62 factory stores. We continue to focus on creating an engaging customer experience in both our full-line and factory stores on and our fulfillment operations and in our customer service department. Our robust voice of customer initiative and our new customer service model rolled out into our full-line stores and once again drove industry leading customer satisfaction scores in the quarter.

In the specialty channel, we are focused on our top accounts and reengaging lapsed customers. We are paring back our distribution and department store arena to focus on the most productive locations. Vera Bradley is currently represented in about 450 department stores. Our brand is resilient, our team is experienced and creative, and our future is exciting. Over the last year, we have made significant progress in restoring our company to health and have begun to return to growth. We are looking forward to completing our Vision 20/20 journey and beginning to focus on the years beyond. And we are very excited about the Pura Vida acquisition and the potential growth of that brand.

Operator, we will now open the call to questions.