Anthem Inc (NYSE:ANTM) Q2 2019 Earnings Conference Call - Final Transcript

Jul 24, 2019 • 08:30 am ET


Anthem Inc (NYSE:ANTM) Q2 2019 Earnings Conference Call - Final Transcript


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Gail K. Boudreaux

2019 earnings contribution from IngenioRx trending toward the upper end of our $0.70 to $0.90 guidance. As part of our build-out of IngenioRx we've recently opened our state-of-the-art 24/7 pharmacy care center in Las Vegas, providing both member support and eventually dedicated specialty patient care.

The multi-disciplinary teams of nurses, pharmacists and technicians are working together, supported by our digital engagement tools to provide personalized support to improve the experience and health outcomes for consumers. The benefits of the move to IngenioRx are immediate for our clients and members and we are on track to have all of our members on the IngenioRx platform by January 1st of 2020.

While there is still work ahead of us, the dedication of the 2,500 individuals focused on this transition has been extraordinary, and a key driver of our success. The strong value proposition of IngenioRx is resonating in the marketplace and we are pleased that we were selected by Blue Cross of Idaho to provide pharmacy services effective January 1st 2020. Our partners at Blue Cross of Idaho see the value of our best-in-class capabilities and appreciate our commitment to deliver more affordable care and a simplified consumer experience. While our focus remains primarily on existing client transitions for 2020. We are increasingly confident in our ability to capitalize on opportunities across the marketplace for us to bring innovative pharmacy services back to our medical clients.

Across Anthem, we've been investing in digital innovation to create more personalized and integrated experiences for players, state partners, consumers and care providers, one of the areas where we see an opportunity to directly improve the health of the people we serve is with the launch of Anthem's electronic personal health record.

Our electronic personal health record gives consumers access to their own electronic health record containing claims history, lab data and CMS's Blue Button data through a secure and easy to use mobile application. We believe easier access to this information for consumers and their families will empower them to be more engaged in the health care decisions and support greater alignment and communication with care providers. The electronic personal health record will be available to our commercial and Medicare members in the fourth quarter and we will roll out to all members by early 2020.

Another area where we are focused is helping consumers manage their health and benefits in a simpler, more personal and integrated way. By leveraging our engagement capabilities with solutions like Anthem Amplified [Phonetic], we are able to deliver a consumer experience that brings together account specific plan benefits, personal medical records and care provider selection tools to best meet individual needs.

With Anthem Amplified, consumers have access to four key capabilities, a health checker that works to identify symptoms using voice and digital interactions, a transparent marketplace that provides customers with upfront information around cost before they even go to the doctor, a scheduler that helps find nearby care providers and set up appointments, and finally a retail like