StarTek, Inc. (NYSE:SRT) Q4 2018 Earnings Conference Call - Final Transcript

Mar 13, 2019 • 05:00 pm ET


StarTek, Inc. (NYSE:SRT) Q4 2018 Earnings Conference Call - Final Transcript


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Lance Rosenzweig

and utilization. After implementing this new structure, the benefits to both our clients and to StarTek was immediately evident. Our performance was up, our clients were happier and we were rewarded with more business and an increasing number of campuses delivering services.

Given the strong reception from our clients in the Americas, we have recently begun to roll out this new model with the rest of our global client base which we expect will benefit both revenue and margins going forward.

From a business development perspective, we continue to see accelerating demand for our new geographic footprint and service capabilities. Due to this growing demand and strong client growth, during the fourth quarter, StarTek added to our capacity with the opening of a new campus in Tegucigalpa, Honduras. This is now our third delivery campus in Honduras and the grand opening was quite the event. We were greeted by Honduras president, Juan Olando Hernandez, senior government officials, and many community partners during a celebration that included presentations and a ceremonial ribbon cutting to mark the opening of the new facility. In 2011, StarTek became one the first BPO companies to launch a delivery campus in Honduras and today we are one of the largest outsourced customer care providers in the entire country with more than 22,000 customer experienced experts.

Touching a bit further on our global presence, I believe an important aspect of our company that is often overlooked is the unique culture and support we can bring to other countries around the world. For example, in Saudi Arabia, our 51% owned joint venture is currently the largest employer of women in the entire country. I recently visited our team in Riyadh and was extremely impressed with the passion, leadership, and excellent performance of the team for clients in the region.

Globally, StarTek is exhibiting strong leadership in diversity and inclusion, in particular, employing and supporting persons with disabilities. We were proud to be recognized by the Society for Human Resource Management for excellence in diversity and inclusion. It was a great honor to meet with some of our award-winning disabled team members in Gurgaon, India who are delivering excellence for our clients every day and whose accomplishments in the face of adversity serve as an inspiration to our entire company. I am proud of the opportunities and benefits we are bringing to the individuals and countries in which we operate.

I am also happy to report that subsequent to year-end, we strengthened our Board of Directors with the appointments of Julie Schoenfeld and Albert Aboody. Each of these new directors brings unique and relevant skill sets to our Board and we look forward to leveraging their experience and knowledge as we capitalize on the many growth opportunities ahead. I would like to thank Ben Rosenzweig and Robert Sheft for their contributions to the Board over the last several years. We wish them the best going forward.

Before wrapping up with my closing remarks, I'd like to turn the call