Dave & Buster's Entertainment, Inc. (NASDAQ:PLAY) Q3 2018 Earnings Conference Call - Final Transcript
Dec 11, 2018 • 05:00 pm ET
or is this just some investment you've got to make back in the business at this point?
Well, Andy you may remember from years ago, we introduced our labor management system, I believe that was in 2010 for the first time from Dave & Buster's right on that, and that was very impactful when we did that because it was a sales forecasting tool. So we've had a tool in place for a long time. We upgraded to, I'm going to go ahead and call it maybe the catalog of workforce management with a product from Kronos. Really just last week I think in the last set of stores went live on it. So I do think there will be a time of adjustment on the tool, because it is a new tool, I think it's more powerful one, bit I think it will take a little time to settle in with the team. But it's been one of the better executed pieces of technology in my time here, in terms of how the Group worked together to get this thing out on time. But I think it will take a little time for the teams to adjust to what it can do. It is a -- has the ability to be a little more real-time which we are hopeful will allows us to be more precise in managing labor mix where we have people at the right time and don't when don't when we don't need them. So we're hopeful with it, but it is there.
Thank you, Andy.
Andrew Strelzik, BMO.
Hey. Thanks for the questions. My first one is just on the upcoming virtual reality rollout. As you reflect back on the initial launch, is there anything either operationally or from a marketing perspective, maybe labor adjustments that you're planning on making as you roll out the second title?
I think we continue to learn and get better at how to operate unattended attraction. This is really the first one. We never had in at least that I can recall in my time here for sure with Jurassic World. And we view it to be a very successful platform for us. That is a platform that has helped us meaningfully in terms of comps. It is today , in our view, a traffic builder and a per cap builder, both, and our feeling is that when we launched that, we want to make sure we deliver the guest experience. So we operated that with at least one, if not two attendance during peak times, and we continue to try to dial in that labor model and get that horned in (ph) because the attraction is it's available at any time. You can actually go ask an attendant to run the game for you even if it is not attended and we want the guest to be able to do that. But we continue to try to dial in the labor and make sure we have