TTEC Holdings, Inc. (NASDAQ:TTEC) Q1 2018 Earnings Conference Call Transcript

May 09, 2018 • 08:30 am ET


TTEC Holdings, Inc. (NASDAQ:TTEC) Q1 2018 Earnings Conference Call Transcript


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Welcome to TTEC's First Quarter 2018 Earnings Conference Call. I would like to remind all parties that you will be in a listen-only mode until the question-and-answer session. This call is being recorded at the request of TTEC.

I would now like to turn the call over to Paul Miller, TTEC's Senior Vice President, Treasurer, and Investor Relations Officer. Thank you. Sir, you may begin.

Paul Miller

Good morning and thank you for joining us today. TTEC is hosting this call to discuss its first quarter financial results for the period ended March 31, 2018. Participating on today's call are Ken Tuchman, our Chairman and Chief Executive Officer; and Regina Paolillo, our Chief Financial and Administrative Officer.

Yesterday, TTEC issued a press release announcing its financial results. While this call will reflect items discussed within that document. For a complete information about of our financial performance in the first quarter, we encourage you to read our Quarterly Report on Form 10-Q when we file with the SEC in the coming days.

Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals, and business outlook, which are based on management's current beliefs and assumptions. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. Forward-looking statements are subject to various risks, uncertainties, and other factors that could cause our actual results to differ materially from those expected and described today.

Such factors include, but are not limited to, reliance on large clients, the risks associated with lower profitability from or the loss of one or more significant clients, execution risks associated with ramping new business or integrating acquired businesses, the possibility of asset impairments and our restructuring charges, as well as the potential impact to the financial results due to foreign exchange rate fluctuations or legislative developments in the United States or other countries where we do business. For a more detailed description of our Risk Factors, please review our Annual Report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section.

I will now turn the call over to Ken Tuchman, TTEC's Chairman and Chief Executive Officer.

Kenneth Tuchman

Thanks, Paul, and good morning, everyone. This quarter, we continued to advance our position as a leading global provider of end-to-end transformational digital customer experience solutions for the worlds most innovative and customer centric brands. We remain firmly committed to our direction and our progress is steady. We're growing our pipeline, we're diversifying our bookings with offerings from our TTEC Digital and TTEC Engage centers of excellence that include strategy, analytics, consulting, technology, trust and safety, and operational delivery.

We're tracking new customer centric companies seeking technology rich solutions to accelerate their digital transformation. We're successfully leveraging machine learning and automation to improve operational efficiencies and augment