Resources Connection, Inc. (NASDAQ:RECN) Q4 2017 Earnings Conference Call - Final Transcript

Jul 20, 2017 • 05:00 pm ET


Resources Connection, Inc. (NASDAQ:RECN) Q4 2017 Earnings Conference Call - Final Transcript


Loading Event

Loading Transcript


Good day, ladies and gentlemen, and welcome to the Resources Global Professionals' Fourth Quarter Earnings Conference Call. [Operator Instructions].

I would now like to turn the conference over to Alice Washington, General Counsel. Ma'am, you may begin.

Alice Washington

Thank you, operator. Good afternoon, everyone, and thank you for participating today. Joining me on this call today are, Kate Duchene, our Chief Executive Officer; and Herb Mueller, our Chief Financial Officer.

During this call, we will be communicating on our results for the fourth quarter of fiscal '17. By now you should have a copy of today's press release. If you need a copy or are unable to access the copy on our website, please call Patricia Marquez at area code 714-430-6314, and she will assist you.

Before introducing Kate, I would like to remind you that we may make forward-looking statements during this call. Such statements regarding future events or future financial performance of the Company are just predictions. Actual events or results may differ materially. Please see our Form 10-K report for the year-ended May 28, 2016 for a discussion of some of the risks, uncertainties, and other factors such as seasonal and economic conditions that may cause our business, results of operations, and financial condition to differ materially from the results of operations and financial conditions expressed or implied by forward-looking statements made during this call.

I'll now turn the call over to Kate Duchene.

Kate Duchene

Thank you, Alice. Good afternoon, and welcome to Resources' 2017 Fourth Quarter and Year End Conference Call. Here is a quick roadmap for my remarks. First, I will start with an update on our SalesForce implementation. Second, I will give a brief overview of our fourth quarter and year-end operating results. Third, I will report on our progress against the three strategic initiatives we announced at our third quarter earnings call. Fourth, I will outline new actions we have taken to address certain underperforming markets. And fifth, I will close by reflecting on what we're looking forward to in fiscal '18.

We are excited about bringing new technology into RGP, both to support our business operations, and our client and consultant experiences. Our first significant move in fiscal '17 to support this priority was the execution of Project Skyrocket, our SalesForce implementation initiative. Project Skyrocket delivered an aligned and defined six-step sales process for use throughout the global organization. It has also driven our global implementation of SalesForce as RGP's customer relationship management tool.

I'm pleased to hear today that we have successfully completed our North American implementation on time and on budget, bringing the SalesForce platform to approximately 82% of our operations. By close of business on day one of go live, we had approximately 75% user login and participation in the new system. We are driving a 100% adoption with a disciplined sales management program that will provide greater sales efficiency, accountability, and transparency. Ultimately, this project is all about improving our ability to serve our clients with better information, insights, and ease.